Last Updated: March 17, 2017

I. General

This policy (the “Privacy Policy”) outlines how Pita Pit Limited (“we” or “us”) manages the personal information you provide to us. When you use our website at www.pitapit.ca (the “Website”), participate in our Pita Pit More! gift card and loyalty program or use the related mobile app (the “App”), or contact us about a question or concern, we may collect information, including information you provide to use (like your name, address and email address), information relevant to processing your transactions (like your credit card information), and information collected automatically via the Website (like cookies). We use such information to process your transaction or respond to your inquiry, to offer the services of the Website and App, and to enhance users’ experiences on the Website and App. By accessing or using the Website or App, you consent to the terms of the Privacy Policy. If you do not consent to the collection, use and disclosure of your personal information in accordance with the Privacy Policy, do not access or use the Website or App, or provide us with any personal information.

The Privacy Policy does not apply to information, if any, collected by independently owned and operated Pita Pit franchisees.

II. Information We Collect

a. Information You Provide

We collect certain personal information you provide to us (such as your name, address, telephone number, or e-mail address). If you complete a transaction on our Website or App, we may also collect your credit or debit card information. Personal information is information that identifies or could reasonably be associated with you. You can choose not to provide us with such personal information although this may affect your ability to complete transactions, or to receive communications from us.

b. Automated Information Collection

We receive and store certain types of information when you interact with our Website, App, emails and online advertising. This may include information such as the type of Internet browser or computer operating system you are using, your IP address, and the date and time of your visit to the Website. When you use the App, we may also capture information about your current location and information about your mobile device. We use this information to optimize our Website and the services we provide. In addition, when you view the Website, we may store some information on your computer in the form of a “cookie” or similar file. Cookies are small pieces of data which are stored on your computer to allow your Internet browser to remember something about a website. At your option, you may turn off our cookies using the applicable features contained in your Internet browser; however, doing so may prevent you from accessing all or part of the Website. We do not link your cookies to other personally identifiable information about you. When you make a purchase using our Pita Pit More! gift card, we may capture information about your transaction using our point of sale technology for the purposes of managing your participation in the Pita Pit More! loyalty program.

c. Social Media

We may offer you the opportunity to engage with us through third-party social networking websites, plug-ins and applications. Through these platforms, you may allow us to access information associated with your social media account. We may use this information to confirm your identity and to personalize your experience.

III. How We Use and Disclose Your Information

We may use the information we collect to process a transaction or respond to your inquiry, to help us better understand your needs how we may improve the products and services that we offer you, and to contact you in accordance with applicable law. You may consent to receive communications by mail or email from us; you may opt out of such communications at any time by contacting us at the email address below. Please be aware that, even if you have opted out of receiving marketing communications from us, we may still contact you for transactional purposes such as providing updates on your Pita Pit More! gift card account, loyalty program membership, customer service responses, or as otherwise permitted or required by law.

Your information may be shared with our agents or contractors in connection with services that these individuals or entities may perform on our behalf. We may also share your personal information with independently owned and operated Pita Pit franchisees to facilitate your participation in the Pita Pit More! gift card and loyalty program, or to address a customer service inquiry. Our successors and assigns may collect and use your information for substantially similar purposes as described in the Privacy Policy. Except as set out in the Privacy Policy, we do not sell, trade, or otherwise transfer your personal information to third parties. We may, however, disclose your personal information in the following limited circumstances:

  • As necessary to our service providers that help us with our business operations;
  • If necessary to protect the safety or security of users of the Website or App, to detect and prevent fraud or abusive behavior, or when otherwise required or permitted by law;
  • In the event that we sell, transfer or otherwise dispose of the business to an affiliate, successor, assign or other third party entity; or
  • With your consent.

Otherwise, we will not disclose your personal information to others without your consent. We may use and share with independently owned and operated franchisees generic, aggregated and/or anonymized data to improve the quality of our products and services.

IV. Security

We take reasonable precautions to protect your personally identifiable information from unauthorized access, disclosure, loss, misuse, alteration or destruction. We have implemented appropriate and reasonable physical, electronic and procedural controls to safeguard your personal information, but we cannot guarantee that information, during transmission through the Internet or while stored on our system or otherwise in our care, will be absolutely safe from intrusion by others, such as hackers. Our agents or contractors who have access to your personally identifiable information in connection with providing services for us are required to keep the information confidential and are not permitted to use such information for any other purpose. We keep your personal information only as long as it is required and we destroy, delete or convert such information into an anonymous form when it is no longer required.

V. Children

If you are under the age of majority in your province or territory of residence, please be sure to ask your parents or other responsible adult for permission before providing any personally identifiable information to us.

VI. External Links

Our Website or App may contain links to external websites. We are not responsible or liable for the content or activities of any linked websites, or for the privacy practices of third parties. We strongly recommend that you review a third party’s privacy policy before disclosing any personal information to the third party. Nonetheless, we seek to protect the integrity of our Website and App and welcome any feedback you may have about third party website links.

VII. Questions or Concerns

We endeavor to keep your personal information accurate, current and complete for the purposes for which the information is used. If you have questions or concerns about the data we maintain about you, or the Privacy Policy, or if you want to review, edit or delete the information we maintain about you, please contact us at info@pitapit.com with the subject line “Privacy” or write to us at:

Pita Pit Limited
Privacy Inquiry
11 Princess Street, Suite 205 Kingston, On K7L 4V4

or call us at: 1-855-PITA PIT (1-855-748-2748)

VIII. Amendments

We reserve the right to change the Privacy Policy, and any of our policies and procedures concerning our practices for managing personal information, at any time and without prior notice subject to applicable law. If we modify or amend the Privacy Policy, we will post the most current version on the Website and App and note at the top of the Privacy Policy the date on which the Privacy Policy was last updated. We may also notify you of material changes, either by a notice on the Website and App, or by email if you have an account with us, in our sole discretion. Any changes that are made to the Privacy Policy will apply to both any personal information that we hold prior to the effective date of the amended Privacy Policy and any personal information that we collect on or after such effective date.

Hi there. Please review our updated Privacy Policy and Terms of Use.
Bonjour. Veuillez lire notre politique de confidentialité et les conditions d’utilisation.
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